The online bingo game is designed in such way that it can be played by one and all without much complication. The Golden Hat Games also in the same stream and the bingo games are packaged in very interesting and simple way. However we would like to keep you all updated with all the basic FAQ’s to help you out, if you do come across with certain doubts about any thing in particular. So we have compiled various queries in FAQ section to give you all possible solution with any doubts or confusion you might face.

Browse through our FAQ section and learn all the online bingo game here at Golden Hat Games

Getting Started
Game Play
Security
Banking
Bonus

How do I register at Golden Hat Games?

At Golden Hat Games the registration process is very quick and easy. You will get the welcome message as soon you enter GoldenHatGames.com, then you should select the ‘Register Now’ option. You will get into the page where you can fill your personal details which might just take few minutes to do so. Once you registered yourself, you are all set to enjoy bingo games.

How do I login?

The home page of Golden Hat Games has login box and that will help you log into the GoldenHatGames.com. You have to enter your user name and the password and click on ‘Login’. Once you sign in, then chat name will be another name you need to select. This chat name will be your identity at the site and will be displayed in the chat rooms and when you win the games.

How do I start playing?

If you are a new player, first you need to register with Golden Hat Games. Then you can login by entering your username and password and click the ‘Login’ button. The site has lot of fun stored in bingo games through which you can select and start playing.

I forgot my password, what do I do?

If you have forgotten your password, just visit our ‘Lost Your Login Page’ and follow the instructions. This will help you retrieve your password. In any case, if you are still unable to login, you could contact out 24/7 support team at support@GoldenHatGames.com for further assistance.

What are the other games apart from bingo at GoldenHatGames.com?

There is huge gallery of mini games along with bingo games at Golden Hat Games. Browse through our huge assortment of games that include slot games which are two types; 3 reel slots, 5 reel slots, scratch cards, number games, and many more. If you like to play these games along with your favorite bingo games then all these games are just a click away and but if you are only in mood of playing these mini games then also you can have quiet time with standalone mini games. To know more login at GoldenHatGames.com.

What are the minimum system requirements?

The latest version of Macromedia Flash on your system, a graphics and animation programme will help you get started with the bingo games at Golden Hat Games. You need to install the latest version of the system and if in case you do not have that you can download that free. You will also need 4.0 or above of Internet Explorer.

How do I play Bingo?

If Golden Hat Games is the site which you have decided to play bingo then you need to first open your account with the site. Using safe and secure transaction methods deposit money in your account. There are different kinds of transaction methods available. Once the deposit is made, you need to select a room and wait for the next available game. As the bingo games time span last, normally the games start every 2-3 minutes and you don’t have to wait for too long. Before the game starts, you get the option to purchase the tickets and you can choose to buy individual tickets or do the bulk purchase to maximum number of tickets as mentioned during the game.

Dabbing of cards been taken care as Golden Hat Games has auto dab feature. So sit back and relax your bingo games.  But you have more option to have fun instead of sitting ideal, as you could quick mini games session or have some light chit chat with friendly chat hosts at the site. You can continue your chat with your online friends even though you win or the game in progress as you don’t need to scream house or bingo. The prize will be directly credited to your Golden Hat Games account.

How do I win at Bingo?

Once you decide to play any bingo game either 90 ball or 75 bingo game the respective winners will receive prize money once there numbers get auto dabbed on the tickets. The bingo game will automatically identify the winner and the same will be announced by the bingo caller. There can be multiple winners to the same prize money if they have met the winning criteria exactly on the same ball. In such scenarios, the cash prize will be equally divided amongst the winners and all will get equal share which will directly deposited into the players account.

How are the prizes and jackpots determined?

The number of players participating in the particular bingo game will be deciding factor to the prizes and jackpots in the game. So when there are more number of players or more tickets are being purchased then you will have the bigger prize money bingo game. So it is all in your hand to make bingo experience more interesting and rewarding.

How can I view what games I've played?

Bet History is the answer to this query. When you login using your username and password, you will find an option “Bet History” which stores all the information about every game you play. There are two options from which you can view your game information i.e. by game and by points/money. You can also select a specific game and get detailed information on the same. If you have any queries about Bet History, please contact support@GoldenHatGames.com and they will be ready to assist you with any queries you may have.

What to do if I get disconnected during a game?

If you get disconnected during a game, the game will be played out on our game servers. The next time when you login, you will be automatically updated about the status of your previous game. And if you disconnect before you confirm your final stake, you will be prompted to complete the unfinished game when you login next time.

Is it legal to play games at GoldenHatGames.com?

We adhere to strict code of conduct and it is safe and legal to play online bingo at Golden Hat Games. The GoldenHatGames.com is operated by Virtue Fusion (Alderney) Ltd and it is licensed by the Alderney Gambling Control Commission. We are following Virtue Fusion which is widely recognized as one of the best regulated and respected Internet gaming jurisdictions around the world.

 Will all my details be secure when I register?

The latest encryption technology will secure all your personal details entered on Golden Hat Games site.

Are my credit card details safe?

We at Golden Hat Games make sure that your belief on us remain intact and hence we take security issues very seriously and adopt the most sophisticated technology, modern security systems and software that fully protect your information. Every transaction made on GoldenHatGames.com is documented for verification or to cross-check your information and that it is available at any time.

How can I trust the games to be fair?

The Random Number Generators (RNG) procedure makes the games played on Golden hat Games a fair game as anybody get lucky at any given point of time. The Virtue Fusion uses the Rainbow Encrypto Swift card RNG, developed by the Sun Microsystems and this ensures that the outcome of each game is absolutely random.

What is the minimum amount I can deposit?

£10 is the minimum amount that you need to deposit to play bingo at Golden Hat Games.

May I register a credit card at GoldenHatGames.com that is not in my name?

We do not allow funding your accounts with other’s credit card in order to protect the security of all our players. Our risk department will immediately raise the issue and cancel the transaction if any player tries to do it.

What is a Bonus?

Bonus is addition money which players get from the site and it is a short complementary offer given to the players as an acknowledgement of their loyalty. This makes player feel welcomed and helps in strengthening the bond. These are intended to increase player's online bingo playing time, thereby increasing the enjoyment and chances at being BIG winners.

What is my Bingo Bonus?

Bingo bonuses are the additional money which is given to the players when they make their first deposit in their account. The players at Golden Hat Games get 200% as a Welcome Bonus, up to a maximum of £100. This bonus amount will be automatically deposited to the players account within 48 hours.

Still confused? Need more help?

Did not find what you are looking for? No worries. You can find more detailed answers at the Help section or contact our 24/7 support team. You can also write to us at support@GoldenHatGames.com . We are always there to help you and we will get back to you within 24 hours.