Golden Hat Games

Help » Your Account

This section is like a recorder of every click you did at Golden Hat Games. So you know at any given point if you wish to retrieve any vital information about your gaming then the Bet History will let you know about it. Being loyal member of the site you have full right to access to your Bet History account at any point of time. So any confusion regarding the course of the games, it can be resolved by referring to your Bet History.

How do I change my password?

You can either:-

1. Login to the online site and select a game to play. From the main lobby window select "Return to Lobby" and then select "My Account". Here you need to enter your password and along with that two letters from your security word. Then select the "Change Details" tab and change your password

2. Contact customer support who will email you a randomly generated password

I’ve forgotten my password. What do I do?

Since your password will be only known to you so even we do not have access to your password. Please contact customer support quoting your username and answering your security details. You will then be sent an email message with a randomly generated password

I’ve forgotten my username. What do I do?

Your username will be provided by our Customer Support team after successfully answering the security details of yours. For this you need to contact our Customer Support team at support@GoldenHatGames.com, and mention your chat name and email address.

How do I update my details?

Login to the online site and select a game to play. From the main lobby window select "Return to Lobby" and then select "My Account". You will be prompted to enter your password and two letters from your security word. From here you can change your details including login, address and card information

How do I switch between games?

Moving from one game to another couldn’t be simpler. All you need to is click on the lobby option from the top menu option and this will lead you to the main lobby then locate your chosen game. You will then be taken straight to your chosen selection. Please be aware that you will be required to complete any unfinished games before you exit.