Golden Hat Games

Responsible Gaming

Online bingo gaming is style of gambling which provides entertainment and does help majority of players to make online friends from different corner of world. You can spend quality time of yours in peace and have fun chatting with your site buddies. But unfortunately the same gambling can become a serious problem for some and that ruins the whole fun which they originally were experiencing.

We at Golden Hat Games want you to enjoy your online gambling experience and advise you to follow these guidelines:

Please try to establish limits for purchasing, wagering and even losses before you commence gambling
Gambling is not advised if it interferes with your daily responsibilities
Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance
Gambling is not advised if your primary aim is to recoup your debt with your winnings
If you would like further advice or help with responsible gambling, we work together with Gamecare to provide you with assistance and discrete advice.

Gamcare, the national association for gambling care, provides guidelines with educational resources and training to ensure that having a bet remains a positive experience for all our customers. There are few questions which you can ask to yourself and answers to these will help you overcome problems if you feel you may have with your gambling:

Do you stay away from work or college to gamble?
Do you gamble to escape from a boring or unhappy life?
When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
Have you ever lied to cover up the amount of money or time you have gambled?
Have others ever criticised your gambling?
Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
Are you reluctant to spend 'gambling money' on anything else?
Have you lost interest in your family, friends or interests?
After losing, do you feel you must try and win back your losses as soon as possible?
Do arguments, frustrations or disappointments make you want to gamble?
Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem. Please contact Gamcare for assistance on:

UK Based Helpline: 0845 6000 133
Or through their website at www.gamcare.org.uk

Please also see The Alderney Gambling Control Commission's website for further Player Protection information: http://www.gamblingcontrol.org/index.php?page=5

The AGCC can be contacted at:
Alderney Gambling Control Commission
St Anne's House
Queen Elizabeth II Street
Alderney, Channel Islands, GY9 3TB
Office: +44 (0)1481 825 500
Fax: +44 (0)1481 823 978

Problem Gambling and Self Regulation

Problem Gambling

At Golden Hat Games, we are committed taking every reasonable step to discourage problem gambling. We want your gambling experience to be an exciting and pleasurable one and make it as favorite pastime. However in some instances gambling can become a problem and there are few steps which we would advice you to follow and hopefully they will help you to resolve those.

Here are some of the steps we take:

Training

All our employees are trained extensively to understand responsible gaming. This training extends to all development partners and third party bingo software and content suppliers.

It is important to us that every person providing services to Golden Hat Games and our customers understand the implications their particular role can have on a consumer.

Our Systems

Golden Hat Games owns and operates its own bespoke software system. This system is designed in such a manner that it surely help in reducing the opportunities for problem gambling to occur.

The following features have been put in place to aid responsible gambling:

Limits to deposits in any one day/week/month
Limits on the amount that can be staked per online bingo games
Only one credit/debit card allowed to be used at any time
Sophisticated monitoring tools to identify problematic use
Exclusion ability - self exclusion/operator exclusion
Reality checks in games, e.g. current time always on screen
Ability to view your own game play history and daily win/loss
Links to problem gambling help services

Self Regulation

As the Gamcare assistance does provide you guidelines to get into gambling problem. In addition to this you can also self regulate your gaming with us. This way you can analyze your online bingo gaming and we are here to assist you in not playing any longer. As we are able to close your account for you as well as ensure that you are not able to open any additional bingo accounts at Golden Hat Games as well as on any other bingo sites on our network. If you still fear that your gambling problem is deep then we also can assist you further if required by adding you to a list that covers a large number of online gaming sites and therefore preventing you from opening accounts at these sites.

You can also request daily, weekly, or monthly deposit limits in order to regulate your gaming by sending a written request either by e-mail or post.

If you need any assistance on either of these matters, please contact our Live Customer Support Team, email us at support@goldenhatgames.com, or write to us at the following address:

Customer Support
Virtue Fusion (Alderney) Limited
Val de Mer
Alderney
GY9 3YR